“We have 2 ears and one mouth – because we should listen twice as much as we speak.” Many of us have heard this phrase before, and though I find it to be some great advice to live by, I see another way of interpreting it. In my view, we have two ears because one … Continue reading
I love Starbucks – I just love rich, dark-roasted coffee. So when I travel, one of first things I check for is the nearest Starbucks. I love being able to enter “Starbucks” in my GPS and have it clearly and easily help me navigate in any unfamiliar territory my way to my goal – a venti, iced … Continue reading
You were born awesome. I love saying that. I love seeing people’s faces when they hear it. It isn’t just to say something flattering – it is the truth. Science, religion and philosophy rarely agree, but they all agree that we each are born with unique and amazing abilities – gifts. In other words, we are born … Continue reading
You were born awesome. You have talents, strengths and passions – unique abilities that no one else has in exactly the same way. And you can use these abilities to go out and live a great life. But so many of us choose not to live our greatness. We stay sheltered, afraid to be part … Continue reading
I was traveling this week – two trips. Airports are wonderful places to people watch. Sometimes, all I see is the frenetic running in all directions. But today was different. Something big was going on. Let me tell you what I mean. At virtually every turn I met, saw or spoke with someone who was … Continue reading
We just came back from a trip to Costco – the freezer is now full. The bananas on the counter, now starting to over ripen, need a place to go to hold them for an eventual smoothie. I have to make room in the freezer. So for the bananas to go in, something will have … Continue reading
One of my favorite programs to teach is a program on exceptional service titled GUTS - Guaranteed Unconventional Total Service. Not only does the program name remind the organization of the quality of service it is required to provide, it also shares that it takes courage – GUTS – by employees to do the extras for customers. It is … Continue reading
I love how different we all are. I was in a grocery store last week and saw these people all within 5 minutes of walking in the front door: 1. A mom with four little kids, all under the age of 6. 2. A girl with bright red hair, very black makeup and lots of … Continue reading
Growing up in New England, I remember winter storms. In particular, I recall a storm that started as slush and rain, then the temperatures dropped and it all froze. For nearly a week, all of the back roads were nothing but ice ruts – ruts made by tire tracks of the first cars to drive … Continue reading